We currently process credit card payments through Paypal. No worries if you don't have an account, you can checkout as a guest! Just tap the pay with paypal and you'll see a button to use debit or credit. The cart and payment portals are secure (look for the lock, I always do!) I don't have access to your info only paypal does.
Our processing times are currently 4-5 business days not counting weekends and holidays. If I'm having a new release or a promo and get many orders in a day, you can easily start to see why I need extra days to get your order out. You may be 50th on the list, but I do want to give the same attention to detail to every package! :-)
We are having the same issues as many other businesses, (including the big ones like amazon) shipments are delayed with USPS being inundated with packages as people stay home. Tracking numbers can take 24-48hrs to go live according to USPS and I have no control over that.
Tracking is emailed automatically when I process shipping, and it can still take 24 hrs for USPS to update.
If you don’t receive a response to an email within 48 business hours, please check your spam folder. I do respond to emails, but I do not for the most part respond to Facebook messages. I don’t check it often enough. :)
Please be aware that if you have an order with lots of samples or lots of soaps, there may be an extra day involved to process your order. We make up samples fresh for your order, so they can sometimes miss my postman's 5 o'clock deadline and will go out the next morning.
Shipping is a a flat rate of $4.25 per US order.
Standard International to Canada is a flat rate of $9
Standard International to everywhere else is a flat rate of $15
We are currently halting shipping to the UK and Mexico. Email if you have any questions, and I do have a whole separate section of information on this in the menu.
I can't combine orders generally. As I process in the order they come in, I don't see many second orders until after the first one has gone out.
I check email daily Monday through Friday, and will respond within 24-48hrs during the week. The contact button on our page goes to my business email. I try to respond if I can to questions on the weekends, but there are times when I am focusing on my family and I'm unable. Email is the best/only way to contact us. I check in on Facebook, but as I'm so busy lately I'm not a prolific social media consumer. I might not see your message right away/meaning months lol. :-)
I offer samples to get to know my fragrances and products! Please order these first if you are unsure a fragrance will be your thing. I am unable to offer refunds or exchanges on perfumes or bath products sold. I am a very small/hand poured niche perfumer. Please order samples first if you don't know if you'll like something. Ulta and Sephora must destroy all cosmetics they receive as returns, not everyone knows that. Such a waste. I'm a mom dealing with homeschooling, a death in the family, and all the normal things everyone else deals with. I'm not Sephora... we can't absorb those costs and by law I can't resell them. I say that in the kindest way possible. :-) Thank you for understanding.
I'm careful in checking IFRA guidelines for the raw materials I use. However, perfume in general can cause skin reactions in some. If you know you have sensitive skin please use caution with any perfume and test in a small area before a full application.