I'm currently experiencing supply chain issues. Glassware shipments (to me) are 2 weeks overdue and I'm running out. I will be processing as many orders as I can as fast as I can, but there's a bottleneck (pun intended 😁) as I have no more 60 or 30ml bottles until the shipments come in. I also have not received an order I need to make body butters. (I placed the order over 3 weeks ago) so I cannot accept new orders for body cream. Please bear with me as I get things in order, I appreciate your patience. UPDATE* I drove into the city to pick up a carload of glassware, so I'll be only a couple days off schedule.
Black Friday sale! Starting the Friday after thanksgiving for 48 hrs use code TURKEYDAY25 for 25% percent off. Orders made during this time can possibly take longer as they all come in at once (although I'll definitely be putting in long hours for you!) 😊
Please take note, ordering closes right after this sale so I can finish everything in time to travel and see family for the Xmas holidays!
Current processing time is 14+ days. I am a single woman owned business, and I handcraft/hand-pour everything. Your patience is appreciated. 💕
You may be 1st, 50th or 200th on the list, but I do want to give the same attention to detail to every package! I do not store pre-bottled products. Luckyscent also stocks the most popular of Kyse scents!
I close every December as I don't have the capacity to do last minute orders, so please plan accordingly 😊 I close down ordering when I see I'm gettting behind so those with pending orders can get things on time... again thank you for your understanding. 😁
If you came here because you loved a decant...and I love decanters 💕 ...or you have an older bottle you are replacing, be aware that over time my scents deepen and become more concentrated though evaporation and general aging like fine wine. Expect that your new scent may feel lighter than your older bottle, I have not changed any formulations. Hint: If you like the way it smells at year one, buy a backup and store it in a cool dark place and keep yourself happy! 😊
I process credit card payments through Paypal. No worries if you don't have an account, just hit the PayPal button and it will take to you guest checkout, on some screens it may actually say "try another way" and you can use debit or credit. Our cart is secure, look for the lock 😊
I always, always email a tracking number (its auto generated when I print your label), if it seems you didn't get one, please check spam. I DO care, and I DO want you to get your items as fast as possible. Orders from Canada will go through Global Post and are best tracked at goglobalpost.com
If you have an order with lots of different perfumes, samples, or with soaps or body care, there may be bit of extra time involved to process your order. I may have to prepare a base that's run out etc, and the whole order may get set aside for an extra day or two until I can fit that in. Those odds increase if you are, for instance, ordering 5 older releases 💕
I make all products in small batches, and make up each order as it is received. I do LOVE doing these, and I know how fun it is to open big a package of new samples, or your old favorites, so do order, be patient and have fun!
Shipping is a a flat rate of $5 per US order.
Standard International to Canada is a flat rate of $10 ...UK $20
If you need international shipments to other countries please go to Luckyscent or use a shipping service.
I can't combine orders, or do add ons. As I generally process in the order they come in, I don't see many second orders until after the first one has gone out.
I check email Monday, Wed, and Friday mornings (unless it's a US holiday.) I am not open weekends. The contact button on my page goes to my business email. I generally do not check email on the weekends. I do not go on social media very often (or at all for many months) so it's not a good messaging outlet.
I offer samples to get to know my fragrances and products! Please order these first if you are unsure a fragrance will be your thing. I am unable to offer refunds or exchanges on perfumes or bath products sold. I am a small/hand poured niche perfumer. Order samples first if you don't know if you'll like something. Ulta and Sephora must destroy all cosmetics they receive as returns, not everyone knows that. Such a waste. I'm not Sephora... I can't absorb those costs and by law I can't resell them. I say that in the kindest way possible. :-) Thank you for understanding.
I'm careful in checking IFRA guidelines for the raw materials I use. However, perfume in general can cause skin reactions in some. If you know you have sensitive skin please use caution with any perfume and test in a small area before a full application.