Please be aware I will be closed for most ordering until August 1st. (Exception Delizia will still be processed while I'm home in between trips.) I'm also using this time to supply Luckyscent. (I'll need to do batches and leave again.) My oldest is graduating and we are traveling for the summer. 😊
All perfumes will be available for waitlist/preorder sales the first day of the month, older releases, creams, and soaps, close after 24hrs, and as always I will close down most of the website ordering when I have as many orders as I can handle for the month. This is generally in the first week of the month. I work much of the time on wholesale orders, and it's just too much to run both 100% of the time. Currently preorders will open again August 1st at noon pacific time.
Perfume pre-orders will take 4 weeks to ship and cream/soap orders 5 weeks. Further delays can occur if you order 5+ items especially if they are older releases. As a single person this is the only way I can continue to offer sales through my website. I'm thrilled to do what I love and I hope this can create some realistic expectations for us all! 💕 upon request I will add 2 samples to your order (one for sample only orders) if I'm out of a requested sample I may substitute to keep your order on schedule to ship.
You may be 1st, 50th or 400th on the list, but I do want to give the same attention to detail to every package! I do not store pre-bottled products. Luckyscent also stocks the most popular of Kyse scents! (Yes I handpour all of these too!) I do not combine shipping or do add on's to orders. Please do not ask. 💕
If you came here because you loved a decant...and I love decanters 💕 ...or you have an older bottle you are replacing, be aware that over time my scents deepen and become more concentrated though evaporation and general aging like fine wine. Expect that your new scent may feel lighter than your older bottle, I have not changed any formulations. Hint: If you like the way it smells at year one, buy a backup and store it in a cool dark place and keep yourself happy! 😊
I process credit card payments through Paypal. No worries if you don't have an account, just hit the PayPal button and it will take to you guest checkout, on some screens it may actually say "try another way" and you can use debit or credit. Our cart is secure, look for the lock 😊
I always, always email a tracking number (its auto generated when I print your label), if it seems you didn't get one, please check spam. I DO care, and I DO want you to get your items as fast as possible. Orders from Canada will go through Global Post and are best tracked at goglobalpost.com
Shipping is a a flat rate of $5 per US order.
Standard International to Canada is a flat rate of $15
I no longer ship internationally (other than Canada) At peoples urging I tried again and have so many hung up orders and headaches for both sides I just can't, please don't email to be the exception. I can't. 💕
I check email Monday, Wed, and Friday mornings (unless it's a US holiday.) I am not open weekends. The contact button on my page goes to my business email. I generally do not check email on the weekends. I do not go on social media (it's been years lol), so I don't answer messages there.
I offer samples to get to know my fragrances and products! Please order these first if you are unsure a fragrance will be your thing. I am unable to offer refunds or exchanges on perfumes or bath products sold. I am a small/hand poured niche perfumer. Order samples first if you don't know if you'll like something. Ulta and Sephora must destroy all cosmetics they receive as returns, not everyone knows that. Such a waste. I'm not Sephora... I can't absorb those costs and by law I can't resell them. I say that in the kindest way possible. :-) Thank you for understanding.
I'm careful in checking IFRA guidelines for the raw materials I use. However, perfume in general can cause skin reactions in some. If you know you have sensitive skin please use caution with any perfume and test in a small area before a full application.