Shipping and Other Important Stuff (New for 2020)
Please check international mail disruptions before ordering:
My post office won’t accept packages to countries with current restrictions. I’m really sorry, we’ll all get through this together.
Our processing times are currently 4-5 business days not counting weekends and holidays. We are having the same issues as many other businesses, (including the big ones like amazon) shipments are delayed with USPS being inundated with packages as people stay home. Please be aware that I print shipping when I START processing your order. Generally it will be at USPS that day, or at the latest the next morning. Tracking numbers can take 24-48hrs to go live according to USPS and I have no control over that.
In addition I'm having supply chain issues sporadically...things I used to be able to order in a few days are taking a week or longer. I had to place some products as sold out not because Im out of them but I'm out of bottles. :-( They WILL come back in stock. Some things I'm having to shift to other vendors as the ones I've typically used (packaging) are not able to source or they have closed temporarily. If I have an issue with something in your order I will email you and let you know. We're taking it day by day to keep things running smoothly!
Tracking is emailed automatically when I process shipping, and it can still take 24 hrs for USPS to update. If you don’t receive a response to an email within 48hrs please check your spam folder. I do respond to emails, but I do not for the most part respond to Facebook messages in a timely manner. I don’t check it often enough.
Please be aware that if you have an order with lots of samples or lots of soaps, there may be an extra day involved to process your order. We make up samples fresh for your order, so they can sometimes miss my postman's 5 o'clock deadline and will go out the next morning.
Shipping is a a flat rate of $3.50 per US order.
Standard International to Canada is a flat rate of $7
Standard International to most other locations is $12
We currently process credit card payments through Paypal. No worries if you don't have an account, you can checkout as a guest.
Standard International is USPS First Class and will have shipping confirmation and tracking to the last US hub, but won't have tracking outside the US. It will have delivery confirmation though! First Class International has been very reliable if you can stand not checking your tracking number! :-) Shipping times are typically 7-21 days and another week possibly for customs delays. Unfortunately we can not be responsible for any customs assessed on international packages. These charges are the customers responsibility. We can control a lot of things, but foreign postal services are not one of them ;) if you have any questions about this ask before you order please!
If you wish to have your order expedited, you can add Priority Upgraded Shipping to your cart for $4.50 US and $15 International from the product page here.
I check email daily, and will respond within 24-48hrs. Use the contact button on our page. I try to respond if I can to questions on the weekends, but there are times when I am focusing on my family and I'm unable. Email is the fastest way to contact us. I check in on Facebook weekly, but as I'm so busy lately I'm not a prolific social media consumer. I might not see your message right away. :-)
I offer samples to get to know my fragrances and products! Please order these first if you are unsure a fragrance will be your thing. I am unable to offer refunds or exchanges on perfumes or bath products sold.
I'm careful in checking IFRA guidelines for the raw materials I use. However, perfume in general can cause skin reactions in some. If you know you have sensitive skin please use caution with any perfume and test in a small area before a full application.